Refund and Return Policy

Effective Date: October 16, 2026

At PawLabsNutrition, we aim to provide a clear and reliable shopping experience for customers purchasing sofas and home furniture. This Refund and Return Policy explains our return eligibility requirements, order cancellation procedures, and refund process.

Return Eligibility

Eligible products may be returned within 14 calendar days after delivery.

To qualify for a return, an item should be unused, in its original condition, and include all original components, accessories, and packaging where reasonably available.

Because sofas and furniture products can be large, heavy, and difficult to transport, customers must contact our customer service team before arranging a return.

Furniture that has been improperly assembled, modified, used beyond reasonable inspection, or damaged after delivery may not qualify for a change-of-mind return, except where required by applicable law.

How to Request a Return

To initiate a return, please contact us within 14 calendar days of receiving your order.

Include the following information:

• Your order number and product name.

• The reason for requesting a return.

• Photographs of the product, if relevant.

• Details of any damage, missing components, or other concerns.

Our customer service team will review your request and provide instructions regarding return authorization, packaging, and transportation.

Please do not ship furniture back before receiving return instructions, as large items may require special handling and transportation arrangements.

Damaged, Defective, or Incorrect Furniture

Please inspect your furniture after delivery. If a sofa or other item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photographs of the affected product and packaging.

After reviewing the information, we will explain the available resolution. Depending on the circumstances and applicable law, this may include replacement parts, a replacement product, repair where appropriate, or a refund.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for return shipping costs where permitted by law and disclosed before the return proceeds.

When a return is necessary because of our error or a verified damaged, defective, or incorrectly supplied item, we will review the circumstances and explain the appropriate return arrangements.

Because sofas and other bulky furniture may require specialized transportation, return costs may vary according to the item's dimensions, weight, and collection location.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to accommodate the request before the order enters processing or shipment.

Once an order has been prepared for dispatch or handed to a carrier, cancellation may no longer be possible. In that situation, the standard return policy may apply.

Any applicable cancellation costs will be communicated where relevant and handled in accordance with applicable law.

Refund Processing

If a return is approved, the returned product may be inspected after receipt.

Approved refunds are generally issued to the original payment method. Please allow approximately 5–10 business days after refund processing for the funds to appear. Your bank or payment provider may require additional time.

Original shipping charges, return shipping costs, and any applicable fees will be handled according to the circumstances of the return, the terms disclosed before purchase, and applicable law.

Contact Us

Store: PawLabsNutrition
Email: sales@pawlabsnutrition.com
Phone: +1 (833) 660-1455
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
Address: 2315 Locust St, Saint Louis, MO 63103, USA